Find quick answers to the most common questions about shopping with Furnapp.shop. If you don't see your question below, please contact our customer service team.
How long will it take to receive my order?
After you place your order, it takes1-3 business daysfor us to process and prepare it for shipment. Once it ships, standard delivery within the contiguous US typically takes4-5 business days. The total time from order to delivery is usually between 5-8 business days.
What are your shipping costs and destinations?
We ship exclusively to the contiguous United States (the lower 48 states).
- Orders under $109.00: Flat rate of $14.00.
- Orders of $109.00 or more: FREE Standard Shipping.
Will I get a tracking number for my order?
Yes! Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to monitor your package's delivery status in real-time.
What if my order arrives damaged?
Please inspect your order upon delivery. If you receive a damaged item, you must contact us within 48 hours atinfo@furnapp.shopor +1 (606) 462-0172. Please save all original packaging, as it is required for us to file a damage claim with the carrier.
What is your return policy?
You can request a return within30 daysof the original delivery date. The item must be in its original condition: new, unassembled, and unused, with all original packaging, manuals, hardware, and accessories included. Custom-made, personalized, final sale, and assembled items cannot be returned for change of mind.
How do I start a return?
To initiate a return, please contact us via email or phone to receive a Return Authorization (RA) code and instructions. Then, securely pack the product and ship it to our returns address at 44394 Apache Circle, Ashburn, VA 20147.
What payment methods do you accept?
We securely accept Visa and Mastercard.
How can I contact customer service?
We are here to help!
- Email: info@furnapp.shop
- Phone: +1 (606) 462-0172
- Service Hours: Monday - Friday, 9:00 AM - 6:00 PM Eastern Time (EST)
- Address: 44394 Apache Circle, Ashburn, VA 20147, United States