Price Protection Promise

Last Updated: November 2025

At Furnapp.shop, we are confident in the value we offer. To ensure you shop with complete peace of mind, we offer a straightforward Price Protection Promise. This commitment allows you to request a refund of the difference if an item you purchased is reduced in price shortly after your order.

1. Coverage Period

Our Price Protection Promise is valid for 30 days from the original product delivery date.

2. Eligibility Criteria

To be eligible for a price protection refund, the following conditions must be met:

  • The item must be identical to the one you purchased (same model, size, color, etc.).
  • The price reduction must occur on the Furnapp.shop website.
  • The lower price must be verifiable at the time of your claim.
  • Your request must be submitted within the 30-day coverage period.

3. How to Request a Price Match Refund

To initiate a price protection claim, please follow these steps:

  • Contact Us: Email us at info@furnapp.shop or call us at +1 (606) 462-0172.
  • Provide Information: Include your original order number and details of the lower price (e.g., a screenshot or link to the product page).
  • Verification: Our customer service team will review your request and verify the price difference.

4. Refund Processing

Once your claim is approved, we will process the price difference refund to the original method of payment used for the order.

  • Please allow 3-5 business days for us to approve the refund.
  • The refund will then be processed to your original payment method. Depending on your bank or card issuer, it may take 5-10 business days to post to your account.

5. Exclusions

Our Price Protection Promise does not cover price differences in the following situations:

  • Prices on other retail or third-party websites.
  • Price changes that occur after the 30-day coverage period.
  • Price differences resulting from the use of limited-time, one-time-use promo codes or credit card benefits not offered directly by Furnapp.shop.
  • Clearance items, final sale items, or custom-made/personalized products.

6. Contact Information

For any questions about our Price Protection Promise, or to file a claim, please contact us:

  • Email: info@furnapp.shop
  • Phone: +1 (606) 462-0172
  • Service Hours: Monday - Friday, 9:00 AM - 6:00 PM Eastern Time (EST)